Log a support request

Our office hours are 09.00 - 17.00 (UK Time), Monday - Friday excluding public holidays. We will try to answer all requests as soon as possible.

Our comprehensive Help Centre is available at all times - https://compare.rm.com/help-centre/

Your Full Name

Your organisation

Your License Code (Leave blank if unknown) https://compare.rm.com/glossary/license-code/

If this relates to an open request please include the log number Leave blank if this does not apply.

Session Number (We need this to get to your issue quickly) https://compare.rm.com/frequently-asked-questions/how-do-i-find-my-unique-session-number/

Accredited Partner support If you are working with an Accredited Partner on this issue, please provide details. (Leave blank if this does not apply)

Describe the issue Provide as much detail as possible.

This website uses cookies and other tracking technologies for functional and analytical purposes.

Group	Name	Domain	Expiration	Security	Purpose
necessary	csrftoken	compare.rm.com	365 days, 0:00:00	HTTP	Helps prevent CSRF attacks
necessary	_cf_bm	vimeo.com	1 day, 0:00:00	HTTP	Used to distinguish between humans and bots
preferences	wtm	compare.rm.com	365 days, 0:00:00	HTTP	Used to store users cookie preference choices
statistics	_ga	rm.com	365 days, 0:00:00	HTTP	Registers a unique ID used to generate statistical data on how visitor used the website
statistics	_ga_#	rm.com	365 days, 0:00:00	HTTP	Used by Google Analytics to collect data on user visits to the website
statistics	_hp2_#	rm.com	1 day, 0:00:00	HTTP	Collects data on the user's navigation and behaviour on the website
statistics	_hp2_id.#	rm.com	365 days, 0:00:00	HTTP	Collects data on the user's navigation and behaviour on the website
statistics	_hp2_ses_props.#	rm.com	1 day, 0:00:00	HTTP	Collects data on the user's navigation and behaviour on the website
statistics	vuid	vimeo.com	365 days, 0:00:00	HTTP	Collects data on the user's visits to the website
marketing	td	googletagmanager.com	0:00:00	HTTP	Used by Google Tag Manager to collect data on the user behaviour and interaction with the website
marketing	h	heapanalytics.com	0:00:00	HTTP	Collects data on the user behaviour and interaction with the website

Necessary Preferences Statistics Marketing

Name	Domain	Purpose	Expiration	Security
csrftoken	compare.rm.com	Helps prevent CSRF attacks	365 days, 0:00:00	HTTP
_cf_bm	vimeo.com	Used to distinguish between humans and bots	1 day, 0:00:00	HTTP

Name	Domain	Purpose	Expiration	Security
wtm	compare.rm.com	Used to store users cookie preference choices	365 days, 0:00:00	HTTP

Name	Domain	Purpose	Expiration	Security
_ga	rm.com	Registers a unique ID used to generate statistical data on how visitor used the website	365 days, 0:00:00	HTTP
_ga_#	rm.com	Used by Google Analytics to collect data on user visits to the website	365 days, 0:00:00	HTTP
_hp2_#	rm.com	Collects data on the user's navigation and behaviour on the website	1 day, 0:00:00	HTTP
_hp2_id.#	rm.com	Collects data on the user's navigation and behaviour on the website	365 days, 0:00:00	HTTP
_hp2_ses_props.#	rm.com	Collects data on the user's navigation and behaviour on the website	1 day, 0:00:00	HTTP
vuid	vimeo.com	Collects data on the user's visits to the website	365 days, 0:00:00	HTTP

Name	Domain	Purpose	Expiration	Security
td	googletagmanager.com	Used by Google Tag Manager to collect data on the user behaviour and interaction with the website	0:00:00	HTTP
h	heapanalytics.com	Collects data on the user behaviour and interaction with the website	0:00:00	HTTP