Log a support request
Need support? Complete the form and we will get back to you as soon as possible (see Support Guidance for more details).
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Support
We are with you all the way on your RM Compare journey
Our comprehensive Help Centre is the first place to head to get your questions answered - in many cases it will get you moving faster than making a support request.
If you are working with a Partner they may offer 1st Line Support.
If you cannot resolve an issue yourself or through a Partner, you should log a support request. Our office hours are 09.00 - 17.00 (UK Time). We will try to answer all requests as soon as possible.
Support Lines
All support requests for RM must be made using the online form. When the request is logged we will share a unique log number to track the incident and share updates. You should reference this number in any future contact about the case.
On receipt all requests are initially logged as Line 1 until they are properly evaluated. Where necessary requests will move to higher support functions.
Related Articles
Related Questions
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Is there a way for Administrators to find out how many Judgements each Judge is going to be allocated in a Session?
Yes. The Rounds Calculator allows you to determine both the number of Rounds in the Session, as well as the number of Judgements each Judge will need to make. This feature can be found as part of the Session planning process when logged in as an Administrator.
You can read more about session creation here. -
Do I have to complete all of my Judgements in one go, or can I do them over a number of days?
RM Compare does NOT require you to completely all of your Judgements at once, unless you want to. If you do decide to take a break, then simply log-out. When you log back in, RM Compare will take you back to the last Judgement you were about to make. You may want to contact your Session Administrator to make sure they haven’t set a deadline for Judgements to be completed.
You can read more about making judgements here.