Ordering and Account Management

How to place orders and manage your account

Got a question? Get in touch at any time using the link at the bottom of this page.

Parts and Prices

Our standard parts are listed in the Product Catalogue

Ordering

Basic Plan Subscription Licence Order Form
Subscription Licence Order Form (E.g. for Advanced and / or Enterprise Plans, Connectors, Bespoke Parts).

Bespoke Parts

You may have been provided with a bespoke Part(s) by RM or an Accredited Partner. This may for example be part of quotation we provide to you. You should enter these in the box provided using a separate line for each part and including how many Units of each Part you are ordering (see image for example).

Example of a Bespoke Product Part.

Fulfillment

You will receive an auto-response to confirm that we have received your order when you submit an order form. If we have any questions about your order, we will be in touch.

At our first opportunity (Office hours: Mon - Fri, 9 - 5 UK time) we will complete the following steps

Issue necessary License Codes and provide on-boarding instructions.
Raise and forward invoices as required.

Account Management

Please contact us at any time using the form at the bottom of this page to discuss your account.

Group	Name	Domain	Expiration	Security	Purpose
necessary	csrftoken	compare.rm.com	365 days, 0:00:00	HTTP	Helps prevent CSRF attacks
necessary	_cf_bm	vimeo.com	1 day, 0:00:00	HTTP	Used to distinguish between humans and bots
preferences	wtm	compare.rm.com	365 days, 0:00:00	HTTP	Used to store users cookie preference choices
statistics	_ga	rm.com	365 days, 0:00:00	HTTP	Registers a unique ID used to generate statistical data on how visitor used the website
statistics	_ga_#	rm.com	365 days, 0:00:00	HTTP	Used by Google Analytics to collect data on user visits to the website
statistics	_hp2_#	rm.com	1 day, 0:00:00	HTTP	Collects data on the user's navigation and behaviour on the website
statistics	_hp2_id.#	rm.com	365 days, 0:00:00	HTTP	Collects data on the user's navigation and behaviour on the website
statistics	_hp2_ses_props.#	rm.com	1 day, 0:00:00	HTTP	Collects data on the user's navigation and behaviour on the website
statistics	vuid	vimeo.com	365 days, 0:00:00	HTTP	Collects data on the user's visits to the website
marketing	td	googletagmanager.com	0:00:00	HTTP	Used by Google Tag Manager to collect data on the user behaviour and interaction with the website
marketing	h	heapanalytics.com	0:00:00	HTTP	Collects data on the user behaviour and interaction with the website

Name	Domain	Purpose	Expiration	Security
csrftoken	compare.rm.com	Helps prevent CSRF attacks	365 days, 0:00:00	HTTP
_cf_bm	vimeo.com	Used to distinguish between humans and bots	1 day, 0:00:00	HTTP

Name	Domain	Purpose	Expiration	Security
_ga	rm.com	Registers a unique ID used to generate statistical data on how visitor used the website	365 days, 0:00:00	HTTP
_ga_#	rm.com	Used by Google Analytics to collect data on user visits to the website	365 days, 0:00:00	HTTP
_hp2_#	rm.com	Collects data on the user's navigation and behaviour on the website	1 day, 0:00:00	HTTP
_hp2_id.#	rm.com	Collects data on the user's navigation and behaviour on the website	365 days, 0:00:00	HTTP
_hp2_ses_props.#	rm.com	Collects data on the user's navigation and behaviour on the website	1 day, 0:00:00	HTTP
vuid	vimeo.com	Collects data on the user's visits to the website	365 days, 0:00:00	HTTP

Name	Domain	Purpose	Expiration	Security
td	googletagmanager.com	Used by Google Tag Manager to collect data on the user behaviour and interaction with the website	0:00:00	HTTP
h	heapanalytics.com	Collects data on the user behaviour and interaction with the website	0:00:00	HTTP